Terms and
Conditions
Terms and
Conditions
IMPORTANT NOTICE: These Terms must be read together with the applicable programme information, fee structure, Cancellation and Fees Refund Policy, Privacy Policy and University regulations.
These Terms and Conditions ("Terms") govern access to and use of the Marwadi University Online website, admission portal, Learning Management System ("LMS"), online programmes, digital content, payment facilities and related academic or learner-support services provided by Marwadi University ("University", "we", "us" or "our").
By submitting an application, making a payment, enrolling in a programme, accessing the LMS or using any University online service, the applicant/student ("Learner", "Student" or "you") confirms that they have read, understood and agreed to these Terms and the policies incorporated by reference.
1. Eligibility and Admission
- Admission is subject to fulfilment of the eligibility criteria prescribed for the selected programme; submission of complete, accurate and valid information and documents; verification of academic qualifications, identity and other applicable records; payment of prescribed fees; and approval by the competent authority of the University.
- Submission of an application or payment of an application/registration fee does not by itself guarantee admission.
- Provisional admission may be cancelled where the applicant does not meet eligibility requirements; information or documents are false, forged, misleading, incomplete or unverifiable; required documents are not submitted within the prescribed timeline; payment is unsuccessful, reversed, disputed or not received; or admission is contrary to applicable law, regulatory requirements or University rules.
- Before cancellation on account of a curable deficiency, the University may provide the applicant a reasonable opportunity to submit clarification or correct the deficiency, wherever practically and legally permissible.
- Admission remains subject to applicable UGC regulations, University rules and directions issued by other competent regulatory authorities.
2. Accuracy of Information
- Applicants and students must provide correct and current personal, academic, contact and payment information.
- Any change in name, address, email address, mobile number or other material information must be communicated through the prescribed University channel.
- The University will not be responsible for a communication missed because of incorrect, inactive or outdated contact details supplied by the student.
- Impersonation, document forgery, misrepresentation or misuse of another person's identity may result in cancellation of admission and disciplinary or legal action, subject to applicable law.
3. Programme Information
- Programme structure, curriculum, credits, duration, eligibility, evaluation methodology, academic calendar and fee details will be governed by the applicable programme documents and University regulations.
- The University may make reasonable academic or administrative changes to the curriculum, faculty allocation, academic calendar, learning resources, assessment methods or delivery schedule where required for academic improvement, regulatory compliance or circumstances beyond its reasonable control.
- Material changes affecting enrolled students will be communicated through the registered email address, LMS, student portal or another official channel, wherever reasonably practicable.
- No academic counsellor, channel partner, service provider, employee or representative is authorised to make a commitment inconsistent with written information officially published or communicated by the University.
- In case of inconsistency, applicable law and regulatory directions will prevail, followed by official University regulations, programme documents and these Terms.
4. Fees and Payments
- Students must pay fees according to the officially communicated fee structure and payment schedule, using only payment channels authorised by the University.
- A payment will be treated as completed only after it has been successfully received and recorded by the University. Students must retain the payment confirmation, transaction reference number and receipt.
- Convenience fees, taxes, bank charges or payment-gateway charges, if applicable, will be disclosed at or before the payment stage.
- If an amount is debited but the transaction is shown as unsuccessful, the student should contact the concerned bank/payment provider and the University with transaction details. Resolution timelines may depend on banking and payment-gateway processes.
- Any excess or duplicate payment verified by the University will be refunded or adjusted, as applicable, through the prescribed process.
- Fees paid through an education loan, financing arrangement or third-party payment facility may also be governed by the concerned provider's terms. The University is not a party to an independent financing agreement unless expressly stated otherwise.
5. Learning Management System and Account Security
- LMS credentials and student-portal access are personal and must not be shared.
- Students are responsible for maintaining credential confidentiality and for activities undertaken through their accounts, except where unauthorised activity results from a failure attributable to University systems.
- Suspected unauthorised access must be reported immediately to the designated support team.
- The University may temporarily restrict an account where there is reasonable suspicion of impersonation, academic misconduct, a security threat or violation of these Terms. The matter will be reviewed under the applicable procedure.
- Planned maintenance, security updates or technical incidents may temporarily affect access. The University will make reasonable efforts to restore services and communicate material interruptions.
6. Student Responsibilities
Students are expected to:
- Attend or access scheduled learning activities;
- Review official notices, LMS updates and academic communications regularly;
- Submit assignments and assessments within prescribed timelines;
- Maintain required academic progress and attendance, wherever applicable;
- Follow examination, proctoring and academic-integrity rules;
- Maintain suitable internet connectivity and compatible devices;
- Communicate respectfully with faculty, staff and other learners; and
- Comply with University regulations and applicable law.
Failure to participate, access the LMS or attend academic activities does not automatically entitle a student to a refund.
7. Assessments and Academic Integrity
- Examinations and assessments will be conducted according to applicable academic and examination regulations.
- Students may be required to complete identity verification and comply with online-proctoring requirements, including compatible equipment and a suitable examination environment.
- Cheating, impersonation, plagiarism, unauthorised collaboration, use of prohibited material or manipulation of an assessment system may lead to action under University disciplinary and examination rules.
- Any disciplinary decision affecting a student will be taken through the applicable procedure, including an opportunity to respond wherever required.
- Degrees, diplomas, certificates, transcripts and results will be issued only after fulfilment of all academic, administrative and financial requirements.
8. Technology Requirements
- Students are responsible for arranging a compatible device, reliable internet connection, electricity supply and software required to access online learning.
- The University is not responsible for interruptions caused solely by a student's device, local internet provider, power failure or another condition outside the University's reasonable control.
- Where a substantial interruption is attributable to University-controlled systems, the University will take reasonable corrective measures, which may include restoration of access, rescheduling or another appropriate academic remedy.
9. Intellectual Property
- Course content, recorded lectures, study material, software, logos, designs, assessments and other University resources are protected by applicable intellectual-property laws.
- Students receive a limited, personal, non-exclusive and non-transferable right to use the material solely for their own educational purposes during the applicable access period.
- Students must not reproduce, sell, publish, upload, distribute, modify, record, commercially exploit or provide unauthorised access to University material without prior written permission.
- Nothing in this clause restricts any use expressly permitted under applicable law.
10. Communications
- The University may send academic, administrative and transactional communications through email, SMS, telephone, WhatsApp, LMS notifications or the student portal.
- Promotional communication will be sent subject to applicable consent and communication laws. Students may exercise available opt-out choices for promotional messages; essential academic or transactional messages may continue.
- Students should rely only on communication received through official University channels.
11. Third-Party Services
- The website or LMS may contain links to payment gateways, digital libraries, video platforms, financing providers or other third-party services governed by their own terms and privacy practices.
- The University will exercise reasonable care in selecting service providers but is not responsible for independent acts, representations or failures of a third party beyond the University's reasonable control.
- This clause does not limit responsibility that cannot legally be excluded or that arises from the University's own acts or omissions.
12. Privacy and Data Protection
- Personal data will be collected, used, stored and shared according to the University's Privacy Policy and applicable data-protection laws.
- Information may be processed for admission, identity verification, academic delivery, examinations, learner support, payment processing, regulatory reporting, grievance handling and other legitimate educational or administrative purposes.
- Personal information will not be sold. It may be shared with authorised service providers, regulators or authorities where necessary and legally permitted.
- Students may exercise applicable data rights through the contact mechanism stated in the Privacy Policy.
13. Grievance Redressal
- Students may raise an admission, academic, examination, payment, refund, technical or service-related grievance through the University's official grievance mechanism.
- Complaints will be examined fairly, confidentially and within timelines prescribed under the applicable grievance policy.
- Students should provide their name, enrolment/application number, contact details, description of the grievance, supporting documents and remedy requested.
- If not resolved at the initial level, a grievance may be escalated to the designated Grievance Redressal Committee, Student Grievance Redressal Committee or Ombudsperson, as applicable.
Nothing in these Terms prevents a student from approaching a regulator, statutory authority, consumer commission or court having lawful jurisdiction.
14. Suspension or Termination
- The University may suspend or terminate access or enrolment for fraud, impersonation, document forgery, serious academic or disciplinary misconduct, unauthorised use of University systems or content, non-payment of due fees, security threats, unlawful conduct or material breach of University regulations.
- Except in urgent security, fraud or legal-compliance cases, the University will ordinarily provide notice and a reasonable opportunity to respond before taking final adverse action.
- Any refund or financial adjustment following cancellation or termination will be determined according to the reason for termination, applicable University policy and law.
15. Disclaimer and Limitation of Liability
- The University will provide online academic services with reasonable skill, care and diligence.
- Enrolment does not guarantee employment, promotion, salary increase, immigration benefit, professional licence or any specific examination or career outcome.
- To the extent permitted by law, neither party will be liable for indirect or consequential loss that was not reasonably foreseeable and did not arise from its fraud, wilful misconduct or gross negligence.
- Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, nor does it restrict any statutory or consumer right available to a student.
16. Force Majeure
Neither the University nor the student will be treated as being in breach for a delay or failure caused by circumstances beyond reasonable control, including natural disasters, epidemics, government restrictions, war, civil disturbance, widespread network failure, cyber incidents or failure of essential public infrastructure. The affected party must take reasonable steps to minimise the impact. The University may reschedule, extend or provide an alternative mode of academic delivery where appropriate.
17. Amendments
- The University may revise these Terms to reflect changes in law, regulation, technology, academic requirements or University processes.
- Material changes will be published on the official website and, where they significantly affect enrolled students, communicated through an appropriate official channel.
- Changes will ordinarily operate prospectively. A mandatory legal or regulatory change will apply from the date required by the concerned authority.
18. Severability and Waiver
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply. Failure to enforce a provision on one occasion will not constitute a permanent waiver of that provision.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to the student's rights under applicable consumer-protection, education and other mandatory laws, disputes will be subject to the jurisdiction of competent courts and authorities at Rajkot, Gujarat.
20. Contact Information
Marwadi University Online
Address: Rajkot-Morbi Road, Rajkot-360003, Gujarat, India
Admission support: 9240256159